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Your terms and conditions of use

Oliodivino.it Terms & Conditions

These online shopping terms and conditions ("On-line Shopping Terms and Conditions") apply to all orders which you, the customer ("you" or "your"), place using this website "oliodivino.it" ("Website"), operated by us, Oliodivino Ltd("we" "us" or "our"). Please read them carefully before placing your order and print a copy for future reference. By accepting the "Terms & Conditions" at the check out you accept and agree to be bound by these On-line Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these On-line Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

Orders for Delivery Outside the United Kingdom

We do not currently deliver to addresses other than UK and Ireland. A surcharge may be applicable to certain outlying or remote areas (please see our Delivery page). Unless otherwise specified the materials on this Website are directed solely at customers who access this Website from the United Kingdom (i.e. the island of Great Britain and Northern Ireland, the Channel Islands and Isle of Man). We do not represent that any item referred to in the materials on this Website is appropriate for use or available in locations outside the United Kingdom. If you choose to access this Website from locations outside the United Kingdom you are responsible for compliance with local laws if and to the extent local laws apply.

Children

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

Colours, specifications and dimensions of products

We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Food Hampers Gifts and Collections

Hampers and craft or gift boxes are collections of food and non-food items packaged in containers such as wicker baskets or wooden boxes. As these products contain perishable items and items with a rapid expiry date, your statutory right to withdraw purchases within the seven working day "cooling-off" period does not apply to these items. The hampers and gift boxes photographed contain only items listed. This means some wine vintages, cheeses or prosciuttos may vary according to availability and any props used in the photography are not included in the hampers unless stated in the hamper listing.

Availability of Items and Substitution

We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:
• offer you an alternative item of equivalent quality and price if this is possible; or
• cancel the item from your order and give you a full refund in respect of that item.
If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.

Your Profile

You must register with us to purchase items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement. To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.

The contract between us:

When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail").

Prices

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Delivery is charged extra. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as authorised.
Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website from time to time.

Payment

You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form via ProtX. We regret that we cannot accept cheques, gift vouchers or cash as payment online. When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Please note that we cannot guarantee the security of data when you send details via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Delivery

Standard deliveries to UK addresses - These are made between Monday and Friday of a chosen week, between 9am and 4pm. Additional delivery charges may be liable for Islands, North and Western Scottland, Channel Islands, Northern Ireland and The Republic of Ireland. Fresh goods cannot be delivered on Mondays. Specific day delivery to UK addresses - These are made by midday Monday to Friday subject to availability, 48 hours notice is required. Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day, you may be charged for additional delivery, however you will be notified of this prior to a delivery being booked on your behalf. We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival block, you are entitled to cancel the order and we will refund in full any charges which have been debited in respect of that order. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full, and the delivery signed for.

Product Information

The hampers and gift boxes photographed contain only the items listed.

Cancellations

If you wish to cancel your order, please contact orders@oliodivino.it or call 020 8944 5665. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy (below). Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping). As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge.

Right to withdraw purchases within "cooling off" period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the Website except for:
• perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items)items;
• sealed items where the seal has been broken

Returns

Items damaged in transit: If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 7 days of taking delivery. Or provide you with a full credit. Defective items: You have the right to return a faulty item within a reasonable period of time. Incorrect Items: If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it. This being said please be aware that sometimes products are substituted for a similar product if said product is not initially in stock. You agree to this when clicking our our Terms and Conditions button at the checkout.

Costs

We will reimburse any reasonable costs you incur in returning the following items to us:
• items we delivered to you in error;
• items which were damaged upon delivery or are defective or incorrect;
• items which are substitutes for items originally ordered which we were unable to supply.
You will be responsible for the costs of returning items to us in all other circumstance, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period). If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Waiver

If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing law and jurisdiction

These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Customer Support
Email: orders@oliodivino.it
Telephone: 07875 230 503
Oliodivino
70 The Green
SM4 4HL
Morden, Surrey
United Kingdom

Oliodivino Privacy Policy

Your privacy is important to us. This privacy statement describes the online information practices which we Oliodivino ("we", "our") employ in relating to the information which you, our customers, ("you", "your") provide when using the www.oliodivino.it site ("Website"). By accessing and using the Website you are accepting and agreeing to the practices described in this Privacy Statement.

The Information We Collect

We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information ("Personal Information") in the following situations:
• Information you provide: when you register on the Website for an on-line account or otherwise contact us to obtain information relating to us or our services (including when you update the "Your On-line Account", "Your Address Book" or "Your Order Details" section of the Website, communicate with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form;
• Information collected automatically using "cookies" : whenever you interact with the Website, we receive and store certain types of information using "cookies". We describe how we use "cookies" below.
• Information from other sources: we receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureaux and sources we use to process payments.

How We Normally Use Information About You

We will only use your Personal Information for the purpose(s) for which you provide it to us - including, for example, to:
• respond to your enquiries;
• handle orders, deliver items and process payments;
• communicate with you about orders, products, services and promotional offers,
• update our records and maintain any on-line account you may have with us;
• prevent or detect fraud or abuses of our Website;
• enable third parties to carry out technical, logistical or other functions on our behalf.

Collection of Information by Third-Party Sites

Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.

Security

We employ security measures to prevent unauthorized access to information that we collect online. We use a secure online order payment processor (ProtX) for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted so it transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.

"Cookies"

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. When you visit our Website we send you a cookie. Cookies may be used in the following ways:
• To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).
• To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

Disabling / Enabling Cookies

You can accept or decline "cookies" by modifying the settings in your browser. Please note that if you disable "cookies" you will not be able to use all the features of our Website.

Revisions to this Privacy Statement

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.

How to Contact us

If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email at orders@oliodivino.it .If at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at orders@oliodivino.it

Controller of Your Information

Information which you provide to us or we gather from the Website is controlled primarily by: Oliodivino